does stubhub refund cancelled events
StubHub recently stopped offering cash refunds for canceled or postponed events. However, there are some cases where StubHub may give you a refund, or even replacement tickets. To learn more or opt-out, read our Cookie Policy. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. Read more about event statuses. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. 199 Fremont Street, 4th Floor [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. And new figures show more than half of ticket holders still haven't gotten their money back. "You can apply this coupon to one or multiple StubHub orders in the. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. For most sold out events, Stubhub is a great and easy way to get tickets. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. All Rights Reserved. Date of experience: 20 January 2023. Legal Statement. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. That may be the best way to protect you, the fan, from StubHub. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. But people want their cash back now. His attorneys did not immediately return emails. Always cover coughs or sneezes with a tissue or sleeve. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. But when it came to the current situation, it didn't honor the deal, the suit claims. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. Birmingham, Alabama 35203 If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. 2023 www.jsonline.com. Customers can choose to keep their credits if they like. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. College basketball conference tournament predictions: Picks for every mens league. All Rights Reserved. Call 1-800-GAMBLER. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? Payouts delayed for events before COVID-19 shutdowns. FORTUNE may receive compensation for some links to products and services on this website. In part, thats why theres all the angst. Sucker punch in OVC tournament leads to 3 ejections. The fired Google engineer who thought its A.I. They were really good. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". Your email address will not be published. Straight-up refunds for purchases from official outlets. NO MORE REFUNDS. And StubHubs award-winning customer service is on standby to help with any issues or concerns. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. Wheres that guaranteed refund? Only 120% coupon? Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. . Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. 4. It had already been disbursed to the sellers. Sep 15, 2021, 1:28 PM. Its just missing with no explanation. Fax: 205.328.7234, 603 Duling Avenue Its important to know your consumer rights when you ask for a refund. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Receive a coupon for 120 percent of your original. This image from. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. But not all companies are offering refunds. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. This station is part of Cox Media Group Television. Have already received refund from credit card. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. 21, et. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. Attn: Litigation Department 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. 2023 CBS Broadcasting Inc. All Rights Reserved. For third party ticket resellers, it gets even more complicated. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Stubhub does not have the money for refunds and recently admitted so in court. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Those will be paid out by the end of May. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. After a canceled event, StubHub charges the seller for the amount collected. The event was canceled and turned into some online-only baloney. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. Through it all, Marketplace is here for you. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. It depends on where they got those tickets. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk.